Errors and Warnings Articles
Error Opening File - Error reading file, contents are corrupted
Viewed 15028 times since Tue, Jun 17, 2014
This error message indicates that CaseView was not closed properly the last time, and the document's contents could be corrupted. This error is likely caused by: Computer crashing whilst in the middle of a CaseView document Shutting down a... Read More
Error: ’CV_DOCIDGROUP’ is null or not an object
Viewed 10486 times since Fri, Jul 31, 2015
The CV_DOCIDGROUP error may occur when you sign-off documents from the document manager. Why does this happen? The reason for this error appearing is the version of the Audit System template installed on the computer is older than the Audit System... Read More
Error 32: Cannot access file because it is opened by another user
Viewed 8522 times since Wed, Jun 18, 2014
If a user ever receives an error # 32 whilst trying to open / close an engagement file then it is likely to be the result of one of the following examples: Permissions of the share/user group do not have full access to the shared location. Error... Read More
Error -630: Optimization File Flushing Failure
Viewed 7237 times since Wed, Jun 18, 2014
Error # -630 Optimization File Flushing Failure is an error message mainly relating to the office network. Some typical examples why this error message may appear includes: High level of network traffic Temporary loss of network connection Faulty... Read More
Error: Printer not activated error code -30
Viewed 7009 times since Wed, Jun 7, 2017
If you are getting an error: "Printer not activated error code -30" when printing any documents to a PDF on a Windows 10 machine, reinstalling CaseWare Working Papers would fix this error. This issue is caused by the Windows Update resetting the... Read More
Script error: There was an error during script execution
Viewed 6920 times since Thu, Jun 22, 2017
If you are getting a script error as shown below when opening a CaseView or upon using any other document, it means that your engagement file's functionality has yet to be updated, and is inconsistent with your installed templates. It is... Read More
Error: Why can’t I Sign In/Check In my Engagement File?
Viewed 6911 times since Wed, Jun 18, 2014
Once an engagement file has been Checked Out / Signed Out, it is strongly recommended that neither the Master nor Central copy is moved from its location. If either file is moved, this will impact on the ability to Check In / Sign In the the... Read More
Error Code 45: File Decompression Failed
Viewed 6554 times since Thu, May 22, 2014
CaseWare Working Papers uses CaseWare Packager to install the CaseWare templates onto your PC or terminal server. If the installation does not run successfully, Packager may display an error message: Error Code: 45This error message will... Read More
Error -152: Cannot access the file because it is being used by another process
Viewed 6379 times since Tue, Jun 17, 2014
'Error # -152: cannot access the file because it is being used by another process'. This error message is displayed because the CaseWare file is opened by another user, program, or CaseView documents.The file may currently be in use by... Read More
Error: Attempt to Uncompress Bad Data(4)
Viewed 6087 times since Thu, Jun 19, 2014
The ERROR: Attempt to uncompress bad data(4) generally appears when a user is trying to uncompress a CaseWare engagement file on a network drive. Solution Locate the engagement file folder on the network. Copy the folder (do not Cut). Paste... Read More
Error -50: Locking File
Viewed 5924 times since Tue, Jun 17, 2014
An 'Error #  -50: Locking File' error message is most likely caused by 'Share conflict'. This error message is usually displayed in conjunction with other error messages and is resolved as a result of another issue. Read More
Error Code: 0xC800100D – Expired Licence
Viewed 4400 times since Tue, Jun 17, 2014
Every year CaseWare Australia & New Zealand will issue a firm with their new renewal codes to replace the expired ones. The user may encounter an error code # 0xC800100D if any of the following applies: Windows system clock is out of date.... Read More
Fix: Out of memory when trying access ’30-480 Trial Balance by Mapping Number - All document’
Viewed 4125 times since Fri, May 9, 2014
Users may occasionally get an error message that CaseWare Working Papers has run out memory when attempting to access the 30-480 Trial Balance by Mapping Number document. This document can be quite large due to our mapping database.To fix this... Read More
Error: Why is my Content Path invalid?
Viewed 3724 times since Fri, Jun 20, 2014
If you use a 64-bit computer with a 64-bit Windows installed (for example the 64-bit version of Windows 7) you have probably discovered that there are two new folders with similar names: Program Files (x86) and Program Files. When you install the... Read More
Error Code 26
Viewed 3365 times since Tue, Jun 17, 2014
Error code 26 occurs when the Windows system clock has been changed.To prevent 'license tampering', the Electronic Licence version of Working Papers does not allow for the Windows system clock to be changed.A variance of up to 24 hours is... Read More
Error 2: File not found
Viewed 2505 times since Tue, Jun 17, 2014
An 'Error: 2' error message appears when a deleted / moved engagement file is selected from the Working Papers recent file list. The error 2 message is saying that the engagement file has been moved or deleted from the original... Read More
Error: The String Table Files are Missing
Viewed 2299 times since Mon, Jul 3, 2017
If you receive the above message when working on your CaseView Documents, it is likely one of two issues: Your CaseWare templates (Financials IFRS or Audit System) has not been installed properly. Your CaseWare templates (Financials IFRS or... Read More
Error 9006: DCOM installation error
Viewed 2296 times since Thu, Jun 19, 2014
Please refer to the following link for more information. Error 9006Note: The above link will direct you to the CaseWare International website. Please contact CaseWare Australia & New Zealand for further support. Read More
AssetAccountant Execute Command Error -2147467259
Viewed 1931 times since Mon, May 19, 2014
AssetAccountant Execute Command Error -2147467259 will occur if: The AssetAccountant Register’s folder properties are read-only; or The user is trying to access / write to a folder which they do not have the required windows permissions. ... Read More
Error: No Matching Content can be found in the Knowledge Library
Viewed 1922 times since Fri, Jun 13, 2014
The following dialogues may appear after updating an existing engagement file to the latest template: Generating a new set of financial statements Updating an existing note into the financial statements Inserting a new note into the financial... Read More
Error: “Unknown Error Occurs during the Creation of Utilities Object"
Viewed 1745 times since Mon, Jul 10, 2017
If the error below arises, please follow the following fix below. 1. Navigate to the affected client file path folder. 2. In the script folder, remove the OnSignOff.js and OnSignOffAudit.js scripts.   Read More
Error: "Cannot delete entity. Entity has time or expense entries."
Viewed 1487 times since Fri, Jun 23, 2017
Procedure:  If you are receiving this error message when deleting an entity or staff in CaseWare Cloud, it means there are existing time or expense entries recorded. 1. To disable the time and expense tracking, go to Firm Settings and disable the... Read More
Error 106: This Authorisation Code can not Generate any more Licenses
Viewed 1329 times since Mon, Jul 3, 2017
If you are getting Error 106 whilst registering a standalone license, it means The Authorisation Code being registered is already in use by another PC, or The Authorisation Code you are using does not have any more available licenses, or The... Read More
Error: Type does not support Property or Object
Viewed 1238 times since Thu, Aug 17, 2017
If you are receiving an error message: Type does not Support Property or Object whilst updating your audit engagement file, follow the procedure below. Procedure:  1. Temporarily delete your "FSA Worksheet - Financial Statement Areas" document. ... Read More